Privacy Policy
Last updated: 3 July 2026
This privacy policy explains how J.J. Quigg t/a St John St Launderette & Dry Cleaning collects and uses personal information when you use this website or contact us about our laundry, dry cleaning, tailoring, alteration and shoe repair services.
Who we are
The data controller is J.J. Quigg t/a St John St Launderette & Dry Cleaning, 264 St John Street, London EC1V 4PE.
You can contact us by telephone on 07843 061 099 or through the enquiry form on our contact page.
Information we collect
We may collect information you choose to give us, including your name, telephone number, email address, subject and message when you submit the enquiry form or contact us directly.
Our website may also record basic technical information such as IP address, browser type, requested page, date and time of access, security events and server logs. This is used to keep the website secure, diagnose faults and prevent abuse.
How we use your information
We use your information to respond to enquiries, provide quotations, arrange or discuss services, keep appropriate business records, protect the website from spam and misuse, and meet legal or regulatory obligations.
We do not sell personal information. We do not use the contact form details for unrelated marketing.
Lawful basis
Where we respond to an enquiry or discuss a service, we process personal information because it is necessary before entering into a contract or for the performance of a contract. We also rely on legitimate interests to operate and secure this website, prevent spam, manage customer enquiries and keep ordinary business records. Where the law requires us to retain information, we process it to comply with a legal obligation.
Contact form security
The enquiry form uses essential session and security checks, including CSRF protection and anti-spam checks. These measures are necessary for the form to work safely and to reduce automated spam submissions.
Who we share information with
We only share information where necessary. This may include website hosting providers, email delivery providers used to send form enquiries, IT support providers, professional advisers, insurers, payment or accounting providers if relevant to a transaction, and authorities where required by law.
Form messages are sent using Postmark, an email delivery service. Some suppliers may process data outside the UK. Where this happens, we expect appropriate safeguards to be used.
Cookies and third-party content
This website uses essential technologies needed for security and the enquiry form. These do not need consent where they are necessary to provide the service you request.
The site may display third-party content such as Google Maps or externally hosted media. Those third parties may receive technical information such as your IP address and may set their own cookies or similar technologies. Their use of information is governed by their own privacy notices.
Customer review quotations shown on this website are static excerpts and are not loaded from a legacy plugin or live review widget.
We do not intentionally set advertising cookies or run behavioural advertising through this website.
How long we keep information
We keep enquiry information for as long as reasonably needed to deal with your request and maintain business records. If an enquiry leads to paid work, related records may be kept for up to six years for accounting, legal and tax reasons. Server logs and security records are normally kept for a shorter operational period unless needed to investigate abuse, faults or security incidents.
Your rights
Under UK data protection law you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection to certain processing, and portability in some cases. These rights are not absolute and depend on the circumstances.
You can make a request using the contact details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.
Updates
We may update this policy when the website, our services or legal requirements change. The latest version will be published on this page.